Information for Clients
Providing you with clear, easy to access information about our practice.
It is our mission to enable adults with communication and swallowing difficulties to live their best lives, as part of the Illawarra community.
WHY WE DO WHAT WE DO
We believe that speech pathology services make a difference for adults with communication and swallowing difficulties, so we want everyone to be able to access that service if they need it. We keep developing our knowledge, systems, networks, and resources so that we are capable of delivering high quality and efficient services, where and when they are needed. We share our knowledge with others for the benefit of our clients and our communities.
IMPORTANT INFORMATION FOR CURRENT AND FUTURE CLIENTS
Wollongong Speech Pathology is 100% mobile. We believe you will achieve your best results in your own environment, so we come to you.
Suburbs we will visit regularly:
Wollongong Council: Austinmer, Avon, Avondale, Balgownie, Bellambi, Berkeley, Brownsville, Bulli, Cataract, Cleveland, Clifton, Coalcliff, Coledale, Coniston, Cordeaux, Cordeaux Heights, Corrimal, Cringila, Dapto, Darkes Forest, Dombarton, East Corrimal, Fairy Meadow, Farmborough Heights, Fernhill, Figtree, Gwynneville, Haywards Bay, Helensburgh, Horsley, Huntley, Kanahooka, Keiraville, Kembla Grange, Kembla Heights, Koonawarra, Lake Heights, Lilyvale, Maddens Plains, Mangerton, Marshall Mount, Mount Keira, Mount Kembla, Mount Ousley, Mount Pleasant, Mount Saint Thomas, Otford, Penrose, Port Kembla, Primbee, North Wollongong, Russell Vale, Scarborough, Spring Hill, Stanwell Park, Stanwell Tops, Tarrawanna, Thirroul, Towradgi, Unanderra, Warrawong, West Wollongong, Windang, Wollongong, Wombarra, Wongawilli, Woonona, Woronora Dam and Yallah.
Shellharbour Council: Albion Park, Albion Park Rail, Barrack Heights, Barrack Point, Blackbutt, Calderwood, Croom, Dunmore, Flinders, Lake Illawarra, Macquarie Pass, Mount Warrigal, North Macquarie, Oak Flats, Shell Cove, Shellharbour, Shellharbour City Centre, Tongarra, Tullimbar, Warilla and Yellow Rock.
We may also visit the following areas at our discretion:
Shoalhaven Council: Back Forest, Bamarang, Bangalee, Barrengarry, Barren Grounds, Barringella, Basin View, Bawley Point, Beaumont, Beecroft Peninsula, Bellawongarah, Bendalong, Berrara, Berringer Lake, Berry, Berry Mountain, Bewong, Bolong, Bomaderry, Boolijah, Bream Beach, Brogers Creek, Brooman, Broughton, Broughton Vale, Broughton Village, Browns Mountain, Brundee, Buangla, Budawang, Budderoo, Budgong, Bulee, Bundewallah, Burrier, Burrill Lake, Callala Bay, Callala Beach, Cambewarra, Cambewarra Village, Cockwhy, Comberton, Comerong Island, Conjola, Conjola Park, Coolangatta, Coolumburra, Croobyar, Cudmirrah, Culburra Beach, Cunjurong Point, Currarong, Currowan, Depot Beach, Dolphin Point, Durras North, East Lynne, Endrick, Erowal Bay, Ettrema, Falls Creek, Far Meadow, Fishermans Paradise, Greenwell Point, Huskisson, Hyams Beach, Illaroo, Jaspers Brush, Jerrawangala, Kangaroo Valley, Kinghorne, Kings Point, Kioloa, Lake Conjola, Lake Tabourie, Little Forest, Longreach, Manyana, Mayfield, Meroo Meadow, Milton, Mogood, Mollymook, Mollymook Beach, Mondayong, Moollattoo, Morton, Mount Kingiman, Mundamia, Myola, Narrawallee, North Nowra, Nowra, Nowra Hill, Numbaa, Old Erowal Bay, Orient Point, Parma, Pebbly Beach, Pointer Mountain, Porters Creek, Pretty Beach, Pyree, Quiera, Red Rocks, Sanctuary Point, Sassafras, Shoalhaven Heads, South Nowra, St George, St Georges Basin, Sussex Inlet, Swanhaven, Tallowal, Tapitallee, Terara, Termeil, Tianjara, Tolwong, Tomerong, Touga, Tullarwalla, Twelve Mile Peg, Ulladulla, Upper Kangaroo River, Vincentia, Wandandian, Watersleigh, Wattamolla, West Nowra, Wollumboola, Woodburn, Woodhill, Woodstock, Woollamia, Worrigee, Worrowing Heights, Wrights Beach, Yadboro, Yalwal, Yatte Yattah and Yerriyong.
Wingecarribee Council: Alpine, Avoca, Avon, Aylmerton, Balaclava, Balmoral, Bargo, Belanglo, Berrima, Bowral, Braemar, Bullio, Bundanoon, Burradoo, Burrawang, Buxton, Canyonleigh, Colo Vale, East Kangaloon, Exeter, Fitzroy Falls, Glenquarry, Goodmans Ford, High Range, Hill Top, Joadja, Kangaloon, Manchester Square, Mandemar, Medway, Meryla, Mittagong, Moss Vale, Mount Lindsey, Mount Murray, New Berrima, Paddys River, Penrose, Renwick, Robertson, Sutton Forest, Tallong, Upper Kangaroo Valley, Wattle Ridge, Welby, Werai, Wildes Meadow, Willow Vale, Wingello, Wombeyan Caves, Woodlands and Yerrinbool.
We welcome your feedback. We want you to feel you are getting the most out of your sessions.
If you have concerns, we encourage you to talk to your speech pathologist, or to the Practice Director. Wherever possible, our aim is to resolve your concerns or problem when you first contact us.
If you don’t feel comfortable doing this, you can:
- Fill in a feedback form (contained in your New Client Pack) and post it to us at PO Box 1548 Unanderra 2526.
- Fill out a survey here: survey
We will follow these steps to resolve your complaint:
- Provide you with an acknowledgement of receipt of your complaint;
- Keep you informed of the progress of the complaint, including any action taken, the reason for any decisions made, and options for review of decisions;
- Keep you involved in the resolution of the complaint;
- Advise you in writing of the decision / outcome of the reason for the decision.
If we are not able to resolve your complaint within 10 working days, we will keep you informed of our progress and how long we expect that it will take to resolve your complaint.
What to do if you are not satisfied with the outcome of your complaint
If you feel your complaint has not been resolved to your satisfaction, we invite you to contact one of the following:
- Speech Pathology Australia. We adhere to SPA’s Code of Ethics (2010). Here is a link to Speech Pathology Australia: www.speechpathologyaustralia.org.au
- The Health Care Complaints Commission. We adhere to the National Code of Conduct for unregistered health practitioners. Here is a link to the National Code of Conduct: National Code of conduct A3 poster
- The NDIS Quality and Safeguards Commission. We adhere to the NDIS Code of Conduct. Here is a link to the NDIS Quality and Safeguards Commission: NDIS Code of Conduct
Speech pathologists work with people across the lifespan, from newborn babies right through to the elderly.
At Wollongong Speech Pathology, we choose to offer services to adults. We are skilled at assessing your communication and swallowing. We will then work with you to achieve your goals. We only work with adults and adolescents, because this is our area of skill and passion.
Speech pathologists have university training across many areas including anatomy and physiology, linguistics, sociology, psychology. This means we are excellent at analysing a problem and finding a solution, working in partnership with people, and we care about ‘real life’ outcomes.
Here is a link to more information about what a speech pathologist does, from www.speechpathologyaustralia.org.au
Before our first meeting, you are encouraged to print and read our Client Welcome Pack. The welcome pack gives you information about our practice as well as key consent forms.
In case you don’t get a chance to review them before our first meeting, we will bring a hard copy to the appointment so we can review and sign them together (but this takes precious time away from starting your assessment).
Forms for you to sign:
- privacy consent form
- audio-visual consent form
- working with students consent form
- communications consent form
Download client welcome pack here: ClientPack2020
We also have an “Easy English” version of this pack available. This version is suited to people who speak English as a second language, or who have problems with reading lots of information. Please let us know if you’d prefer the Easy English version of our Client Welcome Pack.